Frequently asked questions

No. Qurrah is online only for now: you order on qurrah.shop and we deliver to your door in Cairo and Giza. We hope to open our first store in the future.

Yes. Cash on delivery is how you pay for now; card and wallet payments are coming soon. A EGP 30 cash-on-delivery fee is added to the order and shown before you confirm it, and cash on delivery is available for orders up to EGP 5,000.

Yes. After you place a cash-on-delivery order, we contact you on the phone number you gave us to confirm it before we prepare it. If we can't reach you within 48 hours, the order is cancelled, so please use a number you can answer.

Sign in and open Orders in your account to see the status of every order. When your order is dispatched, we also send you a confirmation by email and WhatsApp.

Not yet. We don't accept insurance at the moment. We're working on it and will announce it here and on our social channels when it's available.

Qurrah eyeglasses come with a microfiber lens cleaning cloth and a protective case. But we offer other accessories, too, including several cases and lens-care products.

Not yet. We currently deliver to Greater Cairo and Giza only. We're working on Alexandria and other governorates; follow us on social media to hear when we reach your area.

Standard delivery is free on every order in Cairo and Giza and takes about 3 business days after dispatch. Prescription lenses add production time before shipping, usually 2–3 business days for single-vision.

Not for shop orders yet. Every order goes by standard delivery, which is free in Cairo and Giza and takes about 3 business days after dispatch. Reglaze orders are different: you can choose faster pickup and delivery for an extra fee at checkout.

Yes. We deliver during normal working hours, and the courier calls or messages you on WhatsApp before arriving. Please make sure the phone number on your order is one you can answer.

When you choose prescription lenses, you can type the values in yourself, upload a photo of your prescription, scan it with our AI camera, or pick a prescription saved in your account.

Measure it with your phone camera on our Measure your PD page: it takes about 30 seconds, needs no card, and your camera image never leaves your phone. It's accurate to about ±1.5 mm, which suits single-vision lenses. For progressive lenses we take your PD in person, and if you don't know it you can choose "I don't know my PD" when ordering and we'll contact you on WhatsApp.

Single-vision prescription lenses usually take 2–3 business days to make, and standard delivery then takes about 3 business days, so most orders reach you within about a week. Progressive, high-index, light-responsive and anti-fatigue lenses take a little longer to make. Frames without prescription lenses ship the same or next business day. Delivery is free in Cairo and Giza. Want to check on an order? Sign in and open Orders in your Qurrah account to see its status and details.

Qurrah offers several lens types, materials and features with our eyeglasses, including: • Lens types: single-vision, progressive, readers and non-prescription. • Lens materials: polycarbonate and high-index (1.67 and 1.74). • Lens features: blue-light filtering, anti-fatigue and light-responsive. Available options can vary by frame, and you see the price of each one as you choose it.

Start with our AI style quiz: answer a few questions and we'll match you with frames. Use Virtual Try-On on a frame's page to see it on your face with your camera, then compare its measurements (frame, lens and bridge width) with a pair you already wear comfortably.

No. We make glasses and supply contact lenses from the prescription you give us. For a new prescription, see an optometrist or ophthalmologist.

We sell clear and colored contact lenses from brands including ACUVUE, Dailies, Air Optix, Avaira, Biomedic, SofLens, PureVision, ZEISS, FreshLook, Bella and Desio, plus lens care solutions from Alcon, Bausch + Lomb and CooperVision.

It depends on the type of lens and how often you replace it. Daily disposables cost more over a year but need no solution or case. Two-week and monthly lenses cost less per day if you wear lenses every day, but you also need solution and a case. Lenses for astigmatism (toric) or for reading and distance (multifocal) usually cost more than standard lenses. Each product page shows the price per box, so you can work out the cost for your replacement schedule. If you wear two-week or monthly lenses, remember to budget for solution and cases too.

Yes, as long as you have a valid contact lens prescription and you buy sealed, genuine lenses from a trusted seller. A sealed box of the same lens is the same product whether you buy it from an optical shop or online.

All you need is your most recent contact lens prescription from an eye doctor. Once you choose the lenses you've been prescribed, you enter the values for each eye, such as the sphere (lens power), base curve and diameter, or upload a photo of your prescription, and we check them before your order ships. Note: glasses and contact lens prescriptions are not the same. You need an eye exam that includes a contact lens fitting to know which type and size is right for you.

Generally, yes. Your contact lens prescription is written for a specific lens, with its own base curve and diameter, so stick to what you were prescribed. If you'd like to switch brands, ask your eye doctor first; many can give you trial lenses so you can see how a new brand feels before you buy a full box.

Only as long as the manufacturer says. Daily disposables are worn once: put in a fresh pair each morning and throw them away at night. Two-week and monthly lenses last up to two weeks or a month from the day you open them, and need cleaning and overnight storage in a case filled with fresh contact lens solution. We sell daily, two-week and monthly lenses.

You have 14 days from delivery to return or exchange eligible items, and we pick them up for free. Custom prescription lenses and opened contact lenses or solutions can't be returned unless they're defective or don't match your prescription.

Message us on WhatsApp, call us or email help@qurrah.shop with your order number and a short description of the issue (with photos if anything is damaged). We'll confirm the item is eligible and book a free courier pickup from your address.

Once we receive and inspect the returned item, we refund you within 14 days. For cash-on-delivery orders, we send the refund by bank transfer or to a mobile wallet, whichever you prefer.

Contact us within 3 days of delivery with clear photos of the package and the item. If it's damaged, it's the wrong product, or your lenses don't match the prescription you submitted, we'll arrange a free replacement, remake or full refund.

Reglazing means putting new lenses in a frame you already own. You choose your lenses and send two photos of your frame online, our courier picks the frame up from you in Cairo or Giza, our lab fits the new lenses, and we bring your glasses back to your door.

Yes, any brand. The photos you send help us spot obvious problems, and our lab makes the final check. If we can't reglaze your frame, we send it back to you and a return delivery fee applies.

It depends on your lenses and the delivery speed you choose at checkout. Single-vision lenses at standard speed usually take a few days from pickup to delivery; progressives take longer because each pair is made to order. We confirm your delivery estimate once we've received your frame.

Cash on delivery: you pay when your glasses come back to you, and a small cash handling fee applies. Progressive, high-index and photochromic lenses need a 30% deposit before lab work starts, which we arrange with you on WhatsApp.

If it's a Qurrah frame, we replace it. If it's another brand, we cover the lenses and refund the frame up to the value you declared. And if your new lenses don't feel right, tell us within 7 days of delivery and we'll make it right.